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Returns and Exchanges

Returns and Exchanges

For items arrived faulty or damaged, or a fault becomes apparent in the first 30 days of delivery, we will either refund or dispatch new items as soon as possible after the faulty items have been returned.
Please see details below:

1.All returns and exchanges must be in original packaging. For faster service, please include a copy of your packing slip and write down your reasons.

2.Buyer is responsible for the return postage fee and insurance of all returns and exchanges. These fees are not refundable.

Please allow 15 business days to process your returns or exchanges.
We reserves right to refuse any returns or exchanges for any reasons.

Before you return package, please contact with our customer service at : iigl@iigl.com. So that we can provide the  proper shipping address and method. Thank you!

Why shop with us?

  • jewelry boxesBest Price
    IIGL has several strong manufacturing capability factories in China which produce major raw materials with a perfect cost control system.
  • fashion jewelry boxes100% secure
    Verisign 32-bit SSL Green verification bar PCI-DSS compliant McAfee HackerSAFE secure jewelry store
  • jewelry boxesQuality  Assurance  
    All products  are all full-test by the relevant institution. (All have already passed SGS test).We have a favorable return and exchange policy . 
  • jewelry boxesCustomer Unique Design  
    IIGL has its own experienced and professional design team which specialized in this field for many years.
  • fashion jewelry boxesThoughtful Customer Service
    We have a favorable return and exchange policy to each customer. And the professional service team provide face to face service.
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